Service Charter

It's quite right for you to wonder about a third party handling your email. This page sets out to address some common concerns. You may also find a read of our Privacy Policy useful.

• Our Servers Are Safe
  We house our servers in a secure location in London, right at the heart of the UK Internet. These servers are monitored 24/7 by an on-call team.
  
  
• Redundancy and Resiliency
  We operate two identical systems, both made up of server 'farms'. No one server does one job. We've designed our systems to be fault-tolerant at every level. All servers have load-balanced counterparts and opposite numbers in the second duplicate system. You get a lot of infrastructure for a small monthly subscription!
  
  
• Online Tools
  With every subscription comes access to a fully featured control panel. This includes the ability to access your processing queue and a diagnostics section for fully feature testing our systems.